2018银行招聘行测+经济专业知识真题及答案(29)
【答案】A。所给四个选项中除了B. swelled，其他三项都表示"繁荣，旺盛"的意思，但A. thrived多用来指动、植物的繁荣与昌盛;C. prospered多用来指经济主面的繁荣;D. flourished多用来指植物的茂盛。
169. However, growth in the fabricated metals industry was able to ______ some of the decline in the iron and steel industry.
A. overturn
B. overtake
C. offset
D. oppress
【答案】C。A. overturn：推翻，颠覆;B. overtake，追上，赶上;C. offset，抵销，冲销;D. oppress，压迫。句中的growth和decline之间的关系可以用offset。
170. Because of its intimacy, radio is usually more than just a medium; it is ______.
A. firm
B. company
C. corporation
D. enterprise
【答案】B。A. firm，公司;B. 伴侣;C. 公司;D. 企业。收音机(radio)不仅仅是一种传媒工具，还是一个伴侣，其他三项均不符合题意。
Passage 1
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim. Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”. The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.
171. When a consumer finds that his or her in it, the first thing he or she should do is to________.
A. complain personally to the manager
B. threaten to take the matter to court
C. write a firm letter of complaint to the store of purchase
D. show some written proof of the purchase to the store
【答案】D。当顾客发现自己所购买的商品有问题时，他所做的第一件事就是出示在商场购物的凭具。事实辨析题。文章第一段指明，顾客购买了有瑕疵的商品后，首先应出示在某商场购买某商品的相关记录或证明。故选项D正确。
172. How can a consumer make his or her complaint more effective, according to the passage?
A. Explain exactly what is wrong with the item.
B. Threaten to take the seller to court.
C. Make polite and general statements about the problem.
D. Avoid having direct contact with the store manager.
【答案】A。为了使投诉更加有效，应当指出商品的问题所在。事实辨析题。根据第四段第一句话，有效的投诉方式是指出所购商品的具体问题，故选项A正确。
173. According to the passage, which of the following is suggested as the last alternative that consumers may turn to?
A. Complain to the store manager in person.
B. Complain to the manufacturer.
C. Write a complaint letter to the manager.
D. Turn to the Consumers’ Rights Protection Organization for help.
